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AlergiScan

Delete your account

Last updated: October 23, 2026

Draft under review. This document is not the final version yet.

Non-binding draft. Working document. It is not legal advice. It must be reviewed and validated by a licensed attorney in the applicable jurisdiction before it is published. [PENDIENTE: legal-compliance. Remove this block only once an attorney validates the document and the owner fills in the marked details.]

This is a courtesy translation. The Spanish version is the one that governs.

This page explains how to delete your AlergiScan account (the iPhone and Android app and the web app app.alergiscan.com) and what happens to your data. You can do it whenever you want, at no cost.

Before you start

  • Deleting your account erases all your allergy profiles, including your family's, and your scan history. It can't be undone.
  • If you have Premium or Family, the subscription is cancelled the moment you delete your account and no further charges are made. Any days left in the period you already paid for can no longer be used. [PENDIENTE DEL DUEÑO: if there are in-app purchases, clarify that those subscriptions are cancelled from the App Store or Google Play, because deleting the account doesn't cancel them.]
  • If we can't cancel your subscription at that moment, we don't delete your account or change anything and ask you to try again in a few minutes. This way your account isn't deleted while the subscription keeps charging. If the problem continues, follow the steps in "If you can't log in" and we'll take care of it.
  • If you only want to delete one profile, you don't need to delete your account: you can delete it from your account.

From the iPhone or Android app

  1. Open AlergiScan. If you're not signed in, tap Sign in and sign in to your account.
  2. Tap My account.
  3. Under Delete account, tap Delete account.
  4. Check what gets deleted and what we keep, and tap Continue.
  5. Confirm with Yes, delete my account.

From the web

  1. Log in at app.alergiscan.com.
  2. Open Account settings and then General.
  3. Under Delete account, tap Delete account and confirm in the dialog that appears.

If you only want to stop paying and keep your account, don't delete it: cancel your subscription in Account settings, Billing section, with the Cancel subscription button (see section 9 of the Terms and conditions).

If you can't log in

Email rodrigo.delatorre91@gmail.com from the address you signed up with, with the subject "Delete my AlergiScan account". If you write from a different address, we'll ask you to prove the account is yours. We'll confirm the deletion within 20 business days.

What we delete

  • Your account data: name, email, password and sessions.
  • All your allergy profiles and the health data in them.
  • Your scan history.
  • Your preferences and notifications.
  • The record of your acceptance of the Terms and conditions and the Privacy notice (the date and the versions you accepted). Today it's stored with your account and deleted along with it.

We delete it within [PENDIENTE DEL DUEÑO: days] days. Backups are overwritten within [PENDIENTE DEL DUEÑO: days] days.

What we keep and for how long

  • Payment and invoice records: charges and invoices stay in AlergiScan's account with our payment processor (Stripe) for as long as tax and commercial laws require. [PENDIENTE DEL DUEÑO: period, validated by their accountant or attorney.] We keep them blocked and don't use them for anything else. In our database, the record of your subscription (including your acceptance of the automatic charge and the dates of the renewal notices) is deleted along with your account.
  • Record of acceptance: today we don't keep it after you delete your account (see "What we delete"). [PENDIENTE DEL DUEÑO: if, with the attorney, it's decided to keep it for a period after the account is deleted to handle questions or complaints, the web app must store it separately from the account and the period goes here, as in section 11 of the Privacy notice.]
  • Update emails: they're separate from your account. If you're also subscribed, unsubscribe with the link in any update email or ask us in the same email.

More details in the Privacy notice.

This page is also available in Spanish. If the versions differ, the Spanish version governs.